:root{font-family:system-ui,Avenir,Helvetica,Arial,sans-serif;line-height:1.5;font-weight:400;color-scheme:light dark;color:#ffffffde;background-color:#242424;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}a{font-weight:500;color:#646cff;text-decoration:inherit}a:hover{color:#535bf2}body{margin:0;min-width:320px;min-height:100vh}h1{font-size:3.2em;line-height:1.1}button{border-radius:8px;border:1px solid transparent;padding:.6em 1.2em;font-size:1em;font-weight:500;font-family:inherit;background-color:#1a1a1a;cursor:pointer;transition:border-color .25s}button:hover{border-color:#646cff}button:focus,button:focus-visible{outline:4px auto -webkit-focus-ring-color}@media(prefers-color-scheme:light){:root{color:#213547;background-color:#fff}a:hover{color:#747bff}button{background-color:#f9f9f9}}.header{display:flex;align-items:center;justify-content:space-between;padding:12px 24px;background-color:#f8f9fa;border-bottom:1px solid #e8eaed;height:60px}.header-left-section{display:flex;align-items:center}.header-title{font-size:20px;font-weight:600;color:#202124;margin:0}.header-right-section{display:flex;align-items:center;gap:16px}.header-date-text{font-size:14px;color:#5f6368;font-weight:500}.header-connected-status{bottom:24px;right:24px;padding:6px 14px;border-radius:16px;color:#fff;font-size:12px;font-weight:500;box-shadow:0 2px 8px #00000026;z-index:100;display:flex;align-items:center;gap:6px}.header-connected-status.connected{background-color:#10b981}.header-connected-status.disconnected{background-color:#ef4444}.header-connected-dot{width:10px;height:10px;background-color:#fff;border-radius:50%}.header-connected-text{font-size:14px;color:#fff;font-weight:600}.header-time-badges{display:flex;align-items:center;gap:4px}.header-time-badge{padding:4px 12px;background-color:#6b7ae8;color:#fff;border-radius:6px;font-size:14px;font-weight:600}.header-separator{font-size:14px;color:#5f6368;font-weight:600}.header-pm-badge{padding:4px 10px;background-color:#8e9aeb;color:#fff;border-radius:6px;font-size:12px;font-weight:600}.header-agent-info{display:flex;align-items:center;gap:10px;padding-left:12px;border-left:1px solid #e8eaed}.header-agent-initials{width:32px;height:32px;border-radius:50%;background-color:#6b7ae8;color:#fff;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:600}.header-agent-name{font-size:14px;color:#202124;font-weight:500}.sidebar{width:64px;height:100vh;background-color:#fff;border-right:1px solid #e8eaed;display:flex;flex-direction:column;align-items:center;padding-top:12px;padding-bottom:12px}.sidebar-logo-container{padding:12px 0;margin-bottom:20px}.sidebar-logo{width:40px;height:40px;border-radius:12px;background-color:#6b7ae8;display:flex;align-items:center;justify-content:center}.sidebar-logo-text{font-size:10px;font-weight:600;color:#fff}.sidebar-menu-items{display:flex;flex-direction:column;gap:8px;width:100%;padding:0 8px}.sidebar-menu-item{width:48px;height:48px;border-radius:12px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background-color .2s;background-color:transparent}.sidebar-menu-item:hover{background-color:#f1f3f4}.sidebar-menu-item.active,.sidebar-menu-item.active:hover{background-color:#e8f0fe}.sidebar-bottom-items{margin-top:auto;display:flex;flex-direction:column;gap:8px;width:100%;padding:0 8px}.dashboard-page-container{padding:24px;height:100%;overflow-y:auto;background-color:#f8f9fa}.dashboard-page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.dashboard-page-title{font-size:28px;font-weight:600;color:#202124;margin:0 0 4px}.dashboard-page-subtitle{font-size:14px;color:#5f6368;margin:0}.dashboard-page-period-selector{display:flex;gap:8px;background-color:#fff;padding:4px;border-radius:8px;border:1px solid #e8eaed}.dashboard-page-period-button{padding:8px 16px;border:none;border-radius:6px;font-size:14px;font-weight:500;cursor:pointer;background-color:transparent;color:#5f6368;transition:all .2s}.dashboard-page-period-button:hover{background-color:#f8f9fa}.dashboard-page-period-button-active{background-color:#6b7ae8;color:#fff}.dashboard-page-stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:20px;margin-bottom:24px}.dashboard-page-stat-card{background-color:#fff;border-radius:12px;padding:20px;border:1px solid #e8eaed}.dashboard-page-stat-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.dashboard-page-icon-wrapper{width:48px;height:48px;border-radius:12px;display:flex;align-items:center;justify-content:center}.dashboard-page-trend{font-size:13px;font-weight:600}.dashboard-page-stat-card-body{display:flex;flex-direction:column}.dashboard-page-stat-value{font-size:32px;font-weight:700;color:#202124;margin:0 0 4px}.dashboard-page-stat-title{font-size:14px;font-weight:500;color:#5f6368;margin:0 0 4px}.dashboard-page-stat-subtitle{font-size:12px;color:#80868b;margin:0}.dashboard-page-bottom-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(400px,1fr));gap:20px;margin-bottom:24px}.dashboard-page-performance-card,.dashboard-page-activity-card{background-color:#fff;border-radius:12px;padding:20px;border:1px solid #e8eaed}.dashboard-page-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.dashboard-page-card-header-left{display:flex;align-items:center;gap:10px}.dashboard-page-card-title{font-size:16px;font-weight:600;color:#202124;margin:0}.dashboard-page-metrics-content{display:flex;flex-direction:column;gap:20px}.dashboard-page-metric-item{display:flex;flex-direction:column;gap:8px}.dashboard-page-metric-header{display:flex;justify-content:space-between;align-items:center}.dashboard-page-metric-label{font-size:14px;font-weight:500;color:#5f6368}.dashboard-page-metric-value{font-size:16px;font-weight:600;color:#202124}.dashboard-page-progress-bar-container{width:100%;height:8px;background-color:#f1f3f4;border-radius:4px;overflow:hidden}.dashboard-page-progress-bar{height:100%;border-radius:4px;transition:width .3s ease}.dashboard-page-metric-target{font-size:12px;color:#80868b}.dashboard-page-activity-content{display:flex;flex-direction:column;gap:16px}.dashboard-page-activity-item{display:flex;gap:12px;align-items:flex-start}.dashboard-page-activity-dot{width:10px;height:10px;border-radius:50%;margin-top:6px;flex-shrink:0}.dashboard-page-activity-details{flex:1}.dashboard-page-activity-action{font-size:14px;font-weight:500;color:#202124;margin:0 0 4px}.dashboard-page-activity-time{font-size:12px;color:#80868b;margin:0}.dashboard-page-summary-card{background-color:#fff;border-radius:12px;padding:20px;border:1px solid #e8eaed}.dashboard-page-summary-header{display:flex;align-items:center;gap:10px;margin-bottom:20px}.dashboard-page-summary-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px}.dashboard-page-summary-item{display:flex;flex-direction:column;gap:8px;padding:16px;background-color:#f8f9fa;border-radius:8px}.dashboard-page-summary-label{font-size:13px;color:#5f6368;font-weight:500}.dashboard-page-summary-value{font-size:24px;font-weight:700;color:#202124}.ticket-sidebar-container{display:flex;flex-direction:column;height:100%;background-color:#f8f9fa;border-right:1px solid #e8eaed}.ticket-sidebar-header{padding:20px 24px;background-color:#fff;border-bottom:1px solid #e8eaed}.ticket-sidebar-header-title{font-size:18px;font-weight:600;color:#1f2937;margin:0;letter-spacing:-.01em}.ticket-sidebar-tabs{display:flex;background-color:#fff;padding:0 16px}.ticket-sidebar-tab{flex:1;display:flex;align-items:center;justify-content:center;gap:6px;padding:14px 12px;background-color:transparent;border:none;border-bottom:3px solid transparent;color:#5f6368;font-size:13px;font-weight:500;cursor:pointer;transition:all .2s}.ticket-sidebar-tab.active{color:#1a73e8;border-bottom:3px solid #1a73e8}.ticket-sidebar-badge{background-color:#e8eaed;color:#5f6368;padding:1px 7px;border-radius:10px;font-size:11px;font-weight:600}.ticket-sidebar-search-container{position:relative;padding:12px 16px;background-color:#fff;border-top:1px solid #e8eaed;border-bottom:1px solid #e8eaed;display:flex;align-items:center;gap:8px}.ticket-sidebar-search-icon{position:absolute;left:28px;top:50%;transform:translateY(-50%);color:#5f6368;pointer-events:none}.ticket-sidebar-search-input{flex:1;padding:9px 12px 9px 36px;border:1px solid #dadce0;border-radius:24px;font-size:14px;outline:none;background-color:#f8f9fa;color:#202124;transition:all .2s}.filter-toggle-button{padding:8px;background-color:transparent;border:none;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;color:#5f6368}.filter-toggle-button:hover{background-color:#f1f3f4}.filter-panel{background-color:#fff;border-bottom:1px solid #e5e7eb;padding:16px 20px 20px}.filter-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.filter-title{font-size:13px;font-weight:600;color:#111827;letter-spacing:-.01em}.clear-filters-button{padding:0;background-color:transparent;border:none;font-size:13px;font-weight:500;color:#6b7280;cursor:pointer;transition:all .2s}.clear-filters-button:hover{color:#111827}.filter-chips-container{display:flex;flex-direction:column;gap:12px}.filter-chips-row{display:flex;gap:12px;flex-wrap:wrap}.filter-chip-wrapper{display:flex;flex-direction:column;gap:6px;flex:1;min-width:140px}.filter-chip-label{font-size:12px;font-weight:500;color:#6b7280;letter-spacing:0;padding-left:2px}.filter-chip{position:relative;display:flex;align-items:center;background-color:#f9fafb;border:1px solid #e5e7eb;border-radius:10px;padding:0 12px;height:36px;transition:all .2s;cursor:pointer}.filter-chip:hover{background-color:#f3f4f6;border-color:#d1d5db}.filter-chip:focus-within{background-color:#fff;border-color:#9ca3af;box-shadow:0 0 0 3px #9ca3af1a}.filter-chip-select{flex:1;background:transparent;border:none;outline:none;font-size:13px;font-weight:500;color:#374151;cursor:pointer;appearance:none;padding-right:4px}.filter-chip-select option{background-color:#fff;color:#111827;padding:8px}.filter-chip-icon{color:#9ca3af;flex-shrink:0;pointer-events:none;transition:transform .2s}.filter-chip:hover .filter-chip-icon{color:#6b7280}.ticket-sidebar-list{flex:1;overflow-y:auto;padding:16px}.ticket-sidebar-empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;color:#6b7280;font-size:14px}.ticket-sidebar-empty-text{margin-top:12px;color:#6b7280;font-size:14px}.ticket-card{background-color:#fff;border:1px solid #e8eaed;border-radius:12px;padding:16px;margin-bottom:8px;cursor:pointer;transition:all .2s;box-shadow:0 1px 2px #0000000d}.ticket-card:hover{box-shadow:0 2px 4px #0000001a}.ticket-card.selected{background-color:#e8f0fe;border-color:#1a73e8;box-shadow:0 1px 3px #1a73e826}.ticket-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.ticket-number-row{display:flex;align-items:center;gap:8px}.ticket-number{font-size:12px;font-weight:600;color:#5f6368}.status-badge{padding:4px 10px;border-radius:12px;font-size:11px;font-weight:600}.info-row{display:flex;align-items:center;gap:12px;margin-bottom:8px;flex-wrap:wrap}.info-item{display:flex;align-items:center;gap:4px}.info-text{font-size:12px;color:#5f6368}.customer-name{font-size:14px;font-weight:600;color:#202124;margin-bottom:8px}.last-message{margin-top:8px;padding:8px;background-color:#fffbea;border-radius:6px;border:1px solid #fde68a}.last-message-label{font-size:11px;color:#5f6368;font-weight:500;display:block;margin-bottom:4px}.last-message-text{font-size:12px;color:#202124;display:block;margin-bottom:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.last-message-time{font-size:11px;color:#80868b}.ticket-actions{display:flex;gap:8px}.accept-button{flex:1;padding:8px 14px;background-color:#1a73e8;color:#fff;border:none;border-radius:6px;font-size:13px;font-weight:500;cursor:pointer;transition:background-color .2s}.accept-button:hover{background-color:#1557b0}.chat-window-container{display:flex;flex-direction:column;height:100%;background-color:#fff}.chat-window-empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;background-color:#f9fafb}.chat-window-empty-title{font-size:20px;font-weight:600;color:#111827;margin-top:16px;margin-bottom:8px}.chat-window-empty-text{font-size:14px;color:#6b7280}.chat-window-header{display:flex;justify-content:space-between;align-items:center;padding:16px 24px;background-color:#fff;border-bottom:1px solid #e8eaed}.chat-window-header-left{display:flex;align-items:center;gap:16px}.chat-window-header-title{font-size:16px;font-weight:500;color:#202124;margin:0}.chat-window-header-subtitle{font-size:13px;color:#5f6368;margin:4px 0 0}.chat-window-header-right{display:flex;align-items:center;gap:12px}.chat-window-resolve-button{display:flex;align-items:center;gap:6px;padding:8px 16px;background-color:#10b981;color:#fff;border:none;border-radius:6px;font-size:14px;font-weight:500;cursor:pointer;transition:background-color .2s}.chat-window-resolve-button:hover:not(:disabled){background-color:#059669}.chat-window-resolve-button:disabled{background-color:#d1d5db;cursor:not-allowed}.chat-window-close-button{display:flex;align-items:center;gap:6px;padding:8px 16px;background-color:#ef4444;color:#fff;border:none;border-radius:6px;font-size:14px;font-weight:500;cursor:pointer;transition:background-color .2s}.chat-window-close-button:hover:not(:disabled){background-color:#dc2626}.chat-window-close-button:disabled{background-color:#d1d5db;cursor:not-allowed}.chat-window-ticket-type-container{position:relative}.chat-window-ticket-type-button{display:flex;align-items:center;gap:8px;padding:6px 14px;background-color:#f1f3f4;border:1px solid #dadce0;border-radius:20px;font-size:13px;font-weight:500;color:#5f6368;cursor:pointer;transition:background-color .2s}.chat-window-ticket-type-button:hover{background-color:#e8eaed}.chat-window-dropdown{position:absolute;top:100%;right:0;margin-top:8px;background-color:#fff;border:1px solid #dadce0;border-radius:8px;box-shadow:0 2px 8px #00000026;z-index:10;min-width:150px;overflow:hidden}.chat-window-dropdown-item{width:100%;padding:10px 16px;background-color:transparent;border:none;text-align:left;font-size:14px;color:#202124;cursor:pointer;transition:background-color .2s}.chat-window-dropdown-item:hover{background-color:#f1f3f4}.chat-window-action-bar{display:flex;gap:8px;padding:12px 20px;background-color:#f8f9fa;border-bottom:1px solid #e8eaed;flex-wrap:wrap}.chat-window-action-button{display:flex;align-items:center;gap:6px;padding:7px 14px;background-color:#fff;border:1px solid #dadce0;border-radius:20px;font-size:13px;font-weight:500;color:#5f6368;cursor:pointer;transition:all .2s;box-shadow:0 1px 1px #0000000d}.chat-window-action-button:hover{background-color:#f8f9fa;box-shadow:0 1px 3px #0000001a}.chat-window-messages-container{flex:1;overflow-y:auto;padding:20px 24px;background-color:#fff}.chat-window-no-messages{display:flex;align-items:center;justify-content:center;height:100%}.chat-window-no-messages-text{color:#9aa0a6;font-size:14px}.chat-window-message-wrapper{display:flex;margin-bottom:16px}.chat-window-message-wrapper.agent{justify-content:flex-end}.chat-window-message-wrapper.customer{justify-content:flex-start}.chat-window-message-bubble{max-width:65%;padding:10px 14px;border-radius:18px;position:relative}.chat-window-message-bubble.agent{background-color:#1a73e8;color:#fff;border-bottom-right-radius:4px}.chat-window-message-bubble.customer{background-color:#f1f3f4;color:#202124;border-bottom-left-radius:4px}.chat-window-message-sender{font-size:12px;font-weight:600;margin-bottom:4px;opacity:.9}.chat-window-message-content{font-size:14px;line-height:1.5;word-wrap:break-word}.chat-window-message-time{font-size:11px;margin-top:4px;opacity:.7}.chat-window-message-menu-button{position:absolute;top:4px;right:4px;background:none;border:none;color:inherit;opacity:.6;cursor:pointer;padding:4px;display:flex;align-items:center;justify-content:center;border-radius:4px;transition:opacity .2s,background-color .2s}.chat-window-message-bubble:hover .chat-window-message-menu-button{opacity:1}.chat-window-message-menu-button:hover{opacity:1;background-color:#0000001a}.chat-window-message-bubble.agent .chat-window-message-menu-button:hover{background-color:#fff3}.chat-window-file-message{margin:4px 0;max-width:100%}.chat-window-file-card{display:flex;align-items:center;gap:10px;padding:8px 10px;background-color:#fffffff2;border-radius:8px;max-width:320px;transition:background-color .2s;border:1px solid rgba(0,0,0,.05)}.chat-window-file-card:hover{background-color:#fff}.chat-window-message-bubble.customer .chat-window-file-card{background-color:#fffffff2}.chat-window-message-bubble.agent .chat-window-file-card{background-color:#ffffff26;border-color:#fff3}.chat-window-message-bubble.agent .chat-window-file-card:hover{background-color:#ffffff40}.chat-window-file-icon{display:flex;align-items:center;justify-content:center;width:48px;height:48px;background-color:#1a73e81a;border-radius:6px;flex-shrink:0;color:#1a73e8}.chat-window-message-bubble.agent .chat-window-file-icon{background-color:#fff3;color:#fff}.chat-window-file-preview-image{width:48px;height:48px;object-fit:cover;border-radius:6px}.chat-window-file-info{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.chat-window-file-name{font-size:14px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#202124}.chat-window-message-bubble.agent .chat-window-file-name{color:#fff}.chat-window-file-meta{display:flex;align-items:center;gap:4px;font-size:12px;color:#5f6368;flex-wrap:wrap}.chat-window-message-bubble.agent .chat-window-file-meta{color:#fffc}.chat-window-file-pages{font-size:12px}.chat-window-file-type{font-weight:600;text-transform:uppercase;font-size:11px;padding:2px 6px;background-color:#1a73e81a;border-radius:4px;color:#1a73e8}.chat-window-message-bubble.agent .chat-window-file-type{background-color:#fff3;color:#fff}.chat-window-file-size{font-size:12px}.chat-window-file-download-icon{display:flex;align-items:center;justify-content:center;width:36px;height:36px;background-color:transparent;border:none;border-radius:50%;cursor:pointer;transition:all .2s;flex-shrink:0;color:#5f6368}.chat-window-file-download-icon:hover{background-color:#5f63681a;transform:scale(1.1)}.chat-window-message-bubble.agent .chat-window-file-download-icon{color:#ffffffe6}.chat-window-message-bubble.agent .chat-window-file-download-icon:hover{background-color:#fff3}.chat-window-file-no-url{display:flex;align-items:center;justify-content:center;width:36px;height:36px;color:#9e9e9e;flex-shrink:0}.chat-window-file-download-btn{display:flex;align-items:center;justify-content:center;width:36px;height:36px;background-color:#fff3;border:none;border-radius:50%;cursor:pointer;transition:all .2s;flex-shrink:0;color:inherit}.chat-window-file-download-btn:hover{background-color:#ffffff4d;transform:scale(1.05)}.chat-window-message-bubble.customer .chat-window-file-download-btn{background-color:#00000014}.chat-window-message-bubble.customer .chat-window-file-download-btn:hover{background-color:#0000001f}.chat-window-image-message{margin:4px 0;border-radius:8px;overflow:hidden;max-width:300px}.chat-window-message-image{width:100%;max-width:300px;height:auto;display:block;border-radius:8px;cursor:pointer;transition:opacity .2s}.chat-window-message-image:hover{opacity:.9}.chat-window-video-message{margin:4px 0;border-radius:8px;overflow:hidden;max-width:350px;background-color:#0000000d}.chat-window-message-bubble.agent .chat-window-video-message{background-color:#ffffff1a}.chat-window-message-video{width:100%;max-width:350px;max-height:300px;display:block;border-radius:8px 8px 0 0}.chat-window-video-info{display:flex;align-items:center;gap:8px;padding:8px;font-size:12px}.chat-window-video-name{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-window-video-size{font-size:11px;opacity:.7}.chat-window-audio-message{display:flex;align-items:center;gap:12px;padding:8px;background-color:#0000000d;border-radius:20px;max-width:300px}.chat-window-message-bubble.agent .chat-window-audio-message{background-color:#ffffff1a}.chat-window-audio-icon{display:flex;align-items:center;justify-content:center;width:40px;height:40px;background-color:#0000001a;border-radius:50%;flex-shrink:0}.chat-window-message-bubble.agent .chat-window-audio-icon{background-color:#fff3}.chat-window-message-audio{flex:1;height:32px;outline:none}.chat-window-audio-size{font-size:11px;opacity:.7;white-space:nowrap}.chat-window-input-container{display:flex;padding:16px 24px;background-color:#fff;border-top:1px solid #e8eaed;align-items:center}.chat-window-input-wrapper{flex:1;position:relative;display:flex;align-items:center;flex-wrap:wrap;gap:8px;border:1px solid #e0e0e0;border-radius:30px;background-color:#f5f5f5;transition:all .2s;padding:4px}.chat-window-input-wrapper:focus-within{border-color:silver}.chat-window-file-preview-chip{display:flex;align-items:center;gap:6px;padding:4px 8px;background-color:#e8f0fe;border-radius:16px;font-size:12px;color:#1967d2;max-width:200px}.chat-window-file-preview-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.chat-window-file-preview-remove{display:flex;align-items:center;justify-content:center;width:18px;height:18px;background-color:transparent;border:none;border-radius:50%;cursor:pointer;color:#1967d2;transition:background-color .2s;padding:0}.chat-window-file-preview-remove:hover{background-color:#1a73e81a}.chat-window-attachment-container{position:relative;display:flex;align-items:center}.chat-window-attach-menu{position:absolute;bottom:calc(100% + 8px);left:0;background-color:#fff;border-radius:12px;box-shadow:0 4px 20px #00000026;padding:8px;min-width:200px;z-index:1000;animation:slideUpFade .2s ease-out}@keyframes slideUpFade{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.chat-window-attach-option{display:flex;align-items:center;gap:12px;width:100%;padding:10px 12px;background-color:transparent;border:none;border-radius:8px;cursor:pointer;transition:background-color .2s;font-size:14px;color:#202124;text-align:left}.chat-window-attach-option:hover{background-color:#f1f3f4}.chat-window-attach-icon{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;flex-shrink:0}.chat-window-attachment-button{display:flex;align-items:center;justify-content:center;width:36px;height:36px;background-color:#e0e0e0;color:#5f6368;border:none;cursor:pointer;transition:color .2s;flex-shrink:0;padding:0;margin-left:4px;border-radius:50%}.chat-window-attachment-button:hover{color:#202124}.chat-window-textarea{flex:1;padding:12px;border:none;border-radius:30px;font-size:14px;resize:none;outline:none;font-family:inherit;background-color:transparent;color:#202124;min-height:44px;max-height:calc(7.5em + 24px);line-height:1.5;overflow-y:auto}.chat-window-send-button{padding:0;background-color:#c6f4d6;color:#1e8e3e;border:none;border-radius:50%;cursor:pointer;transition:background-color .2s;width:36px;height:36px;display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-right:4px}.chat-window-send-button:hover:not(:disabled){background-color:#b0edc0}.chat-window-send-button:disabled{background-color:#e0e0e0;color:#9e9e9e;cursor:not-allowed}.chat-window-reopen-panel{position:absolute;top:calc(100% + 8px);left:0;width:400px;max-width:90vw;background:#fff;border:1px solid #e8eaed;border-radius:8px;box-shadow:0 4px 12px #00000026;z-index:1000;overflow:hidden}.chat-window-reopen-search{padding:12px;border-bottom:1px solid #e8eaed;background-color:#f9fafb}.chat-window-reopen-input{width:100%;padding:8px 12px;border:1px solid #d1d5db;border-radius:6px;font-size:14px;outline:none;transition:border-color .2s}.chat-window-reopen-input:focus{border-color:#1a73e8;box-shadow:0 0 0 2px #1a73e81a}.chat-window-reopen-list{max-height:300px;overflow-y:auto}.chat-window-reopen-empty{padding:24px;text-align:center;color:#6b7280;font-size:14px}.chat-window-reopen-item{display:flex;align-items:center;justify-content:space-between;padding:12px;border-bottom:1px solid #f3f4f6;transition:background-color .2s}.chat-window-reopen-item:hover{background-color:#f9fafb}.chat-window-reopen-item:last-child{border-bottom:none}.chat-window-reopen-item-info{display:flex;gap:20px}.chat-window-reopen-item-number{font-weight:600;color:#202124;font-size:14px}.chat-window-reopen-item-user{color:#5f6368;font-size:13px}.chat-window-reopen-item-status{display:inline-block;padding:2px 8px;border-radius:12px;font-size:11px;font-weight:500;text-transform:uppercase;width:fit-content;margin-top:2px}.chat-window-reopen-item-status.status-closed{background-color:#fee2e2;color:#991b1b}.chat-window-reopen-item-status.status-resolved{background-color:#dbeafe;color:#1e40af}.chat-window-reopen-item-button{padding:6px 16px;background-color:#1a73e8;color:#fff;border:none;border-radius:4px;font-size:13px;font-weight:500;cursor:pointer;transition:background-color .2s;white-space:nowrap}.chat-window-reopen-item-button:hover{background-color:#1557b0}.chat-window-reopen-item-button:active{background-color:#0d47a1}.chat-window-preview-overlay{position:fixed;inset:0;background-color:#000000d9;display:flex;align-items:center;justify-content:center;z-index:10000;animation:fadeIn .2s ease-in-out}.chat-window-preview-modal{background-color:#fff;border-radius:12px;width:90vw;max-width:1200px;height:90vh;display:flex;flex-direction:column;box-shadow:0 20px 60px #0000004d;animation:slideUp .3s ease-out}.chat-window-preview-header{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;border-bottom:1px solid #e8eaed;background-color:#f8f9fa;border-radius:12px 12px 0 0}.chat-window-preview-title{display:flex;align-items:center;gap:12px;font-size:16px;font-weight:600;color:#202124;flex:1;min-width:0}.chat-window-preview-title span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-window-preview-actions{display:flex;align-items:center;gap:8px}.chat-window-preview-action-btn{display:flex;align-items:center;justify-content:center;width:36px;height:36px;background-color:#fff;border:1px solid #dadce0;border-radius:6px;color:#5f6368;cursor:pointer;transition:all .2s}.chat-window-preview-action-btn:hover{background-color:#f1f3f4;border-color:silver}.chat-window-preview-zoom-level{font-size:13px;font-weight:500;color:#5f6368;min-width:50px;text-align:center}.chat-window-preview-download-btn{display:flex;align-items:center;gap:6px;padding:8px 16px;background-color:#1a73e8;border:none;border-radius:6px;color:#fff;font-size:14px;font-weight:500;cursor:pointer;transition:background-color .2s}.chat-window-preview-download-btn:hover{background-color:#1557b0}.chat-window-preview-close-btn{display:flex;align-items:center;justify-content:center;width:36px;height:36px;background-color:#fff;border:1px solid #dadce0;border-radius:6px;color:#5f6368;cursor:pointer;transition:all .2s}.chat-window-preview-close-btn:hover{background-color:#f1f3f4;border-color:silver;color:#202124}.chat-window-preview-content{flex:1;overflow:auto;background-color:#f5f5f5;display:flex;align-items:center;justify-content:center;position:relative}.chat-window-preview-pdf-container{width:100%;height:100%;background-color:#525252}.chat-window-preview-iframe{width:100%;height:100%;border:none;background-color:#fff}.chat-window-preview-image-container{width:100%;height:100%;display:flex;align-items:center;justify-content:center;overflow:auto;padding:20px}.chat-window-preview-image{max-width:100%;max-height:100%;object-fit:contain;transition:transform .2s ease}.chat-window-preview-office{width:100%;height:100%;background-color:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px}.chat-window-preview-office-message{text-align:center;max-width:500px;display:flex;flex-direction:column;align-items:center;gap:16px;color:#5f6368}.chat-window-preview-office-message h3{font-size:20px;font-weight:600;color:#202124;margin:0}.chat-window-preview-file-name{font-size:15px;font-weight:500;color:#202124;word-break:break-word;margin:0}.chat-window-preview-file-size{font-size:13px;color:#5f6368;margin:0}.chat-window-preview-office-actions{display:flex;gap:12px;margin-top:8px;flex-wrap:wrap;justify-content:center}.chat-window-preview-office-note{font-size:12px;color:#5f6368;margin-top:16px;padding:12px 16px;background-color:#f8f9fa;border-radius:8px;border-left:3px solid #1a73e8}.chat-window-preview-open-btn{display:flex;align-items:center;gap:8px;padding:10px 20px;background-color:#fff;border:1px solid #dadce0;border-radius:8px;color:#1a73e8;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s}.chat-window-preview-open-btn:hover{background-color:#f8f9fa;border-color:#1a73e8}.chat-window-preview-error{display:flex;align-items:center;justify-content:center;width:100%;height:100%;padding:40px;text-align:center;color:#5f6368}.chat-window-preview-error h3{font-size:18px;font-weight:600;color:#202124;margin:16px 0 8px}.chat-window-preview-error p{font-size:14px;color:#5f6368;margin:0 0 16px}.chat-window-preview-viewer-info{background-color:#e8f0fe;padding:12px 20px;border-bottom:1px solid #d2e3fc;text-align:center}.chat-window-preview-viewer-info p{margin:0;font-size:13px;color:#1967d2}.chat-window-preview-viewer-note{margin-top:4px!important;font-size:12px!important;color:#5f6368!important}.chat-window-preview-unsupported{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;padding:40px;color:#5f6368;text-align:center}.chat-window-preview-unsupported h3{font-size:20px;font-weight:600;color:#202124;margin:0}.chat-window-preview-unsupported p{font-size:14px;color:#5f6368;margin:0}.chat-window-preview-file-info{margin-top:8px;padding:12px 20px;background-color:#f8f9fa;border-radius:8px;font-size:13px}.chat-window-preview-download-btn-large{display:flex;align-items:center;gap:8px;padding:12px 24px;background-color:#1a73e8;border:none;border-radius:8px;color:#fff;font-size:15px;font-weight:500;cursor:pointer;transition:background-color .2s;margin-top:16px}.chat-window-preview-download-btn-large:hover{background-color:#1557b0}.chat-window-message-link{color:#3d4a8f;text-decoration:none;font-weight:600;word-break:break-all;transition:color .2s ease}.chat-window-message-link:hover{color:#5565c4;text-decoration:underline}.chat-window-message-link:active{color:#05c}.chat-window-context-menu{background-color:#2a2f32;border-radius:8px;box-shadow:0 8px 24px #0000004d;overflow:hidden;animation:slideUp .2s ease-out}@keyframes slideUp{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.chat-window-context-menu-item{display:flex;align-items:center;gap:12px;width:100%;padding:12px 16px;background:none;border:none;color:#e4e6eb;font-size:14px;cursor:pointer;transition:background-color .15s ease;text-align:left}.chat-window-context-menu-item:hover{background-color:#3f4147}.chat-window-context-menu-item:active{background-color:#34393d}.chat-window-context-menu-item svg{flex-shrink:0}.chat-window-inactive-banner{padding:16px 24px;background-color:#fef3c7;border-top:1px solid #fde68a;color:#92400e;text-align:center;font-size:14px;font-weight:500}.chat-window-modal-overlay{position:fixed;inset:0;background-color:#00000080;display:flex;align-items:center;justify-content:center;z-index:2000}.chat-window-modal{background-color:#fff;border-radius:8px;box-shadow:0 10px 40px #0003;width:90%;max-width:600px;max-height:80vh;display:flex;flex-direction:column;overflow:hidden}.chat-window-modal-header{display:flex;justify-content:space-between;align-items:center;padding:20px 24px;border-bottom:1px solid #e8eaed;background-color:#f9fafb}.chat-window-modal-header h2{margin:0;font-size:18px;font-weight:600;color:#202124}.chat-window-modal-close{background:none;border:none;cursor:pointer;color:#5f6368;padding:4px;display:flex;align-items:center;justify-content:center;transition:color .2s}.chat-window-modal-close:hover{color:#202124}.chat-window-modal-body{padding:24px;overflow-y:auto;flex:1}.chat-window-form-group{margin-bottom:20px}.chat-window-form-group label{display:block;font-size:14px;font-weight:500;color:#202124;margin-bottom:8px}.chat-window-form-textarea{width:100%;padding:12px;border:1px solid #dadce0;border-radius:4px;font-size:14px;font-family:inherit;resize:vertical;transition:border-color .2s}.chat-window-form-textarea:focus{outline:none;border-color:#3d4a8f;box-shadow:0 0 0 3px #3d4a8f1a}.chat-window-modal-button,.chat-window-modal-button-primary{padding:10px 24px;font-size:14px;font-weight:500;border:none;border-radius:4px;cursor:pointer;transition:all .2s;width:100%;margin-top:12px}.chat-window-modal-button{background-color:#f8f9fa;color:#202124;border:1px solid #dadce0}.chat-window-modal-button:hover:not(:disabled){background-color:#f1f3f4;border-color:#9aa0a6}.chat-window-modal-button:disabled{opacity:.6;cursor:not-allowed}.chat-window-modal-button-primary{background-color:#3d4a8f;color:#fff}.chat-window-modal-button-primary:hover{background-color:#2d3763}.chat-window-kb-results{margin-top:24px;padding-top:24px;border-top:1px solid #e8eaed}.chat-window-kb-results h3{margin:0 0 16px;font-size:14px;font-weight:600;color:#202124}.chat-window-kb-result-item{padding:12px;background-color:#f9fafb;border-left:3px solid #3d4a8f;border-radius:4px;margin-bottom:12px}.chat-window-kb-result-item h4{margin:0 0 8px;font-size:14px;font-weight:600;color:#202124}.chat-window-kb-result-item p{margin:0;font-size:13px;color:#5f6368;line-height:1.4}.chat-window-kb-no-results{padding:20px;text-align:center;color:#5f6368;font-size:14px;background-color:#f9fafb;border-radius:4px;margin-top:16px}.notes-panel-container{display:flex;flex-direction:column;height:100%;background-color:#fff;border-left:1px solid #e8eaed}.notes-panel-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid #e8eaed}.notes-panel-header-left{display:flex;align-items:center;gap:10px}.notes-panel-title{font-size:16px;font-weight:500;color:#202124;margin:0}.notes-panel-add-button{display:flex;align-items:center;justify-content:center;width:32px;height:32px;border:none;border-radius:50%;background-color:transparent;cursor:pointer;color:#5f6368;transition:background-color .2s}.notes-panel-add-button:hover{background-color:#f1f3f4}.notes-panel-add-note-form{padding:16px;border-bottom:1px solid #e8eaed;background-color:#f8f9fa}.notes-panel-textarea{width:100%;padding:12px;border:1px solid #dadce0;border-radius:8px;font-size:14px;font-family:inherit;resize:vertical;margin-bottom:12px;outline:none;background-color:#fff;color:#202124}.notes-panel-textarea:focus{border-color:#1a73e8}.notes-panel-add-note-actions{display:flex;justify-content:flex-end;gap:8px}.notes-panel-cancel-button{padding:8px 16px;border:none;border-radius:4px;font-size:14px;font-weight:500;cursor:pointer;background-color:transparent;color:#5f6368}.notes-panel-cancel-button:hover{background-color:#f1f3f4}.notes-panel-save-button{padding:8px 16px;border:none;border-radius:4px;font-size:14px;font-weight:500;cursor:pointer;background-color:#1a73e8;color:#fff}.notes-panel-save-button:hover:not(:disabled){background-color:#1557b0}.notes-panel-save-button:disabled{background-color:#dadce0;cursor:not-allowed}.notes-panel-notes-list{flex:1;overflow-y:auto;padding:16px}.notes-panel-empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;gap:12px}.notes-panel-empty-text{font-size:14px;font-weight:500;color:#5f6368;margin:0}.notes-panel-empty-subtext{font-size:13px;color:#80868b;margin:0;text-align:center;max-width:200px}.notes-panel-note-card,.notes-panel-log-card{display:flex;align-items:flex-start;gap:12px;padding:14px 20px;margin-bottom:0;background-color:transparent;border-radius:0;border-bottom:none;position:relative}.notes-panel-log-icon-container{width:32px;height:32px;display:flex;align-items:center;justify-content:center;color:#5f6368;flex-shrink:0;background-color:#f1f3f4;border-radius:50%;border:2px solid #ffffff;position:relative;z-index:1}.notes-panel-note-card .notes-panel-log-icon-container:before,.notes-panel-log-card .notes-panel-log-icon-container:before{content:"";position:absolute;left:50%;top:100%;transform:translate(-50%);width:2px;height:50px;background-color:#e8eaed;z-index:-1}.notes-panel-note-card:last-child .notes-panel-log-icon-container:before,.notes-panel-log-card:last-child .notes-panel-log-icon-container:before{display:none}.notes-panel-log-content{flex:1;min-width:0;padding-top:1px}.notes-panel-log-time{font-size:13px;color:#9aa0a6;white-space:nowrap;margin-left:auto;padding-top:1px;text-align:right}.notes-panel-log-text{font-size:15px;color:#3c4043;line-height:1.4;word-wrap:break-word}.notes-panel-log-bold{font-weight:600;color:#1a1a1a}.notes-panel-note-message{margin-top:2px;color:#5f6368;font-size:15px;line-height:1.4}.knowledge-base-panel-backdrop{position:fixed;inset:0;background-color:#00000080;z-index:998}.knowledge-base-panel{position:fixed;top:0;right:0;width:450px;max-width:90vw;height:100vh;background-color:#fff;box-shadow:-4px 0 20px #0000001a;z-index:999;display:flex;flex-direction:column;animation:slideInRight .3s ease-out}.knowledge-base-panel-header{display:flex;justify-content:space-between;align-items:center;padding:24px;border-bottom:1px solid #e5e7eb}.knowledge-base-panel-title{font-size:20px;font-weight:600;color:#111827;margin:0}.knowledge-base-panel-close-button{padding:8px;background-color:transparent;border:none;color:#6b7280;cursor:pointer;border-radius:6px;transition:background-color .2s}.knowledge-base-panel-close-button:hover{background-color:#f3f4f6}.knowledge-base-panel-search-container{position:relative;padding:16px 24px;border-bottom:1px solid #e5e7eb}.knowledge-base-panel-search-icon{position:absolute;left:36px;top:50%;transform:translateY(-50%);color:#9ca3af}.knowledge-base-panel-search-input{width:100%;padding:10px 12px 10px 36px;border:1px solid #e5e7eb;border-radius:8px;font-size:14px;outline:none}.knowledge-base-panel-search-input:focus{border-color:#3b82f6}.knowledge-base-panel-content{flex:1;overflow-y:auto;padding:24px}.knowledge-base-panel-empty-state{display:flex;align-items:center;justify-content:center;height:100%}.knowledge-base-panel-empty-text{color:#9ca3af;font-size:14px}.knowledge-base-panel-counter{text-align:center;font-size:13px;font-weight:500;color:#6b7280;margin-bottom:16px}.knowledge-base-panel-faq-grid{display:grid;grid-template-columns:1fr;gap:16px;margin-bottom:20px}.knowledge-base-panel-faq-card{padding:16px;background-color:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;transition:box-shadow .2s}.knowledge-base-panel-faq-card:hover{box-shadow:0 4px 12px #0000001a}.knowledge-base-panel-category-badge{display:inline-block;padding:4px 12px;background-color:#dbeafe;color:#1e40af;border-radius:12px;font-size:12px;font-weight:600;margin-bottom:20px}.knowledge-base-panel-question-container{margin-bottom:24px}.knowledge-base-panel-question{font-size:18px;font-weight:600;color:#111827;line-height:1.4;margin:0}.knowledge-base-panel-answer-container{margin-bottom:24px}.knowledge-base-panel-answer-label{font-size:14px;font-weight:600;color:#374151;margin-bottom:8px}.knowledge-base-panel-answer{font-size:14px;color:#4b5563;line-height:1.6;margin:0;white-space:pre-line}.knowledge-base-panel-tags-container{display:flex;align-items:center;gap:8px;margin-bottom:24px;flex-wrap:wrap}.knowledge-base-panel-tags-label{font-size:13px;font-weight:500;color:#6b7280}.knowledge-base-panel-tags{display:flex;gap:6px;flex-wrap:wrap}.knowledge-base-panel-tag{padding:2px 10px;background-color:#f3f4f6;color:#374151;border-radius:12px;font-size:12px;font-weight:500}.knowledge-base-panel-navigation{display:flex;gap:12px;margin-bottom:16px}.knowledge-base-panel-nav-button{flex:1;display:flex;align-items:center;justify-content:center;gap:8px;padding:10px 16px;background-color:#3b82f6;color:#fff;border:none;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;transition:background-color .2s}.knowledge-base-panel-nav-button:hover:not(:disabled){background-color:#2563eb}.knowledge-base-panel-nav-button:disabled{background-color:#e5e7eb;color:#9ca3af;cursor:not-allowed}.knowledge-base-panel-helper-text{padding:12px;background-color:#fef3c7;color:#92400e;border-radius:8px;font-size:13px;text-align:center}.modal-overlay{position:fixed;inset:0;background-color:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeIn .2s ease-in-out}.modal-container{background:#fff;border-radius:8px;width:90%;max-width:500px;box-shadow:0 4px 6px #0000001a;animation:slideUp .3s ease-out}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:20px;border-bottom:1px solid #e5e7eb}.modal-title-container{display:flex;align-items:center;gap:12px}.modal-icon{color:#f59e0b;width:24px;height:24px}.modal-title{font-size:18px;font-weight:600;color:#111827;margin:0}.modal-close-button{background:none;border:none;color:#6b7280;cursor:pointer;padding:4px;display:flex;align-items:center;justify-content:center;transition:color .2s}.modal-close-button:hover{color:#111827}.modal-close-button:disabled{cursor:not-allowed;opacity:.5}.modal-content{padding:20px}.modal-info{color:#374151;line-height:1.6}.modal-info p{margin:0 0 10px}.modal-info strong{color:#111827;font-weight:600}.modal-footer{display:flex;justify-content:flex-end;gap:12px;padding:20px;border-top:1px solid #e5e7eb}.modal-button{padding:10px 20px;border-radius:6px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s;border:none;outline:none}.modal-button:disabled{cursor:not-allowed;opacity:.6}.modal-button-secondary{background:#f3f4f6;color:#374151}.modal-button-secondary:hover:not(:disabled){background:#e5e7eb}.modal-button-danger{background:#ef4444;color:#fff}.modal-button-danger:hover:not(:disabled){background:#dc2626}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}.product-panel-backdrop{position:fixed;inset:0;background-color:#00000080;z-index:998}.product-panel{position:fixed;top:0;right:0;width:500px;max-width:90vw;height:100vh;background-color:#fff;box-shadow:-4px 0 20px #0000001a;z-index:999;display:flex;flex-direction:column;animation:slideInRight .3s ease-out}.product-panel-header{display:flex;justify-content:space-between;align-items:center;padding:24px;border-bottom:1px solid #e5e7eb}.product-panel-title{font-size:20px;font-weight:600;color:#111827;margin:0}.product-panel-close-button{padding:8px;background-color:transparent;border:none;color:#6b7280;cursor:pointer;border-radius:6px;transition:background-color .2s}.product-panel-close-button:hover{background-color:#f3f4f6}.product-panel-search-container{position:relative;padding:16px 24px;border-bottom:1px solid #e5e7eb}.existing-product-box{margin:0 24px;color:#b37337;font-weight:700}.product-name{display:block;margin-top:6px;font-weight:600;color:#cc6d00}.existing-product-card{position:relative}.existing-x{position:absolute;right:22px;top:20px;font-size:31px;color:red}.product-panel-search-icon{position:absolute;left:36px;top:50%;transform:translateY(-50%);color:#9ca3af}.product-panel-search-input{width:100%;padding:10px 12px 10px 36px;border:1px solid #e5e7eb;border-radius:8px;font-size:14px;outline:none}.product-panel-search-input:focus{border-color:#3b82f6}.product-panel-content{flex:1;overflow-y:auto}.product-panel-empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;padding:40px 20px}.product-panel-empty-text{margin-top:16px;color:#9ca3af;font-size:14px;text-align:center}.product-panel-product-list{padding:16px}.product-panel-product-card{display:flex;gap:16px;padding:16px;background-color:#fff;border:1px solid #e5e7eb;border-radius:8px;margin-bottom:12px;cursor:pointer;transition:all .2s}.product-panel-product-card:hover{background-color:#f9fafb;border-color:#3b82f6;box-shadow:0 2px 8px #0000001a}.product-panel-product-image{width:80px;height:80px;object-fit:cover;border-radius:6px;flex-shrink:0}.product-panel-product-info{flex:1;min-width:0}.product-panel-product-name{font-size:15px;font-weight:600;color:#111827;margin:0 0 6px;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:3;line-clamp:3;-webkit-box-orient:vertical;white-space:normal}.product-panel-product-description{font-size:13px;color:#6b7280;margin:0 0 8px;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical}.product-panel-product-meta{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px}.product-panel-product-price{font-size:16px;font-weight:700;color:#3b82f6}.product-panel-product-category{padding:2px 8px;background-color:#f3f4f6;color:#374151;border-radius:4px;font-size:11px;font-weight:500}.product-panel-merchant-info{display:flex;gap:6px;font-size:12px}.product-panel-merchant-label{color:#9ca3af}.product-panel-merchant-name{color:#6b7280;font-weight:500}.product-panel-footer{padding:16px 24px;background-color:#fef3c7;border-top:1px solid #e5e7eb}.product-panel-footer-text{margin:0;font-size:13px;color:#92400e;text-align:center}.animate-spin{animation:spin 1s linear infinite}.merchant-chat-window{position:fixed;bottom:20px;right:20px;width:400px;height:550px;background-color:#fff;border-radius:12px;box-shadow:0 8px 24px #00000026;display:flex;flex-direction:column;z-index:1000;overflow:hidden}.merchant-chat-window-header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;background-color:#6b7ae8;color:#fff;border-bottom:1px solid #5a69d7}.merchant-chat-window-header-info{flex:1}.merchant-chat-window-merchant-name{font-size:16px;font-weight:600;margin:0;color:#fff}.merchant-chat-window-product-name{font-size:12px;margin:4px 0 0;opacity:.9;color:#fff}.merchant-chat-window-header-actions{display:flex;gap:8px}.merchant-chat-window-minimize-button,.merchant-chat-window-close-button{display:flex;align-items:center;justify-content:center;width:32px;height:32px;border:none;border-radius:6px;background-color:#ffffff1a;color:#fff;cursor:pointer;transition:background-color .2s}.merchant-chat-window-minimize-button:hover,.merchant-chat-window-close-button:hover{background-color:#fff3}.merchant-chat-window-messages{flex:1;overflow-y:auto;padding:20px;background-color:#f8f9fa}.merchant-chat-window-message{display:flex;margin-bottom:16px}.merchant-chat-window-message.agent{justify-content:flex-end}.merchant-chat-window-message.merchant{justify-content:flex-start}.merchant-chat-window-message-bubble{max-width:70%;padding:10px 14px;border-radius:16px}.merchant-chat-window-message.agent .merchant-chat-window-message-bubble{background-color:#6b7ae8;color:#fff;border-bottom-right-radius:4px}.merchant-chat-window-message.merchant .merchant-chat-window-message-bubble{background-color:#fff;color:#202124;border:1px solid #e8eaed;border-bottom-left-radius:4px}.merchant-chat-window-message-sender{font-size:11px;font-weight:600;margin-bottom:4px;opacity:.9}.merchant-chat-window-message-content{font-size:14px;line-height:1.4;word-wrap:break-word}.merchant-chat-window-message-time{font-size:10px;margin-top:4px;opacity:.7}.merchant-chat-window-input-container{display:flex;padding:16px;background-color:#fff;border-top:1px solid #e8eaed;align-items:center}.merchant-chat-window-input-wrapper{flex:1;position:relative;display:flex;align-items:center;border:1px solid #e0e0e0;border-radius:30px;background-color:#f5f5f5;transition:all .2s;padding-left:4px}.merchant-chat-window-input-wrapper:focus-within{border-color:silver}.merchant-chat-window-attachment-button{display:flex;align-items:center;justify-content:center;width:36px;height:36px;background-color:transparent;color:#5f6368;border:none;cursor:pointer;transition:color .2s;flex-shrink:0;padding:0;margin-left:4px}.merchant-chat-window-attachment-button:hover{color:#202124}.merchant-chat-window-textarea{flex:1;padding:12px;border:none;border-radius:30px;font-size:14px;resize:none;outline:none;font-family:inherit;background-color:transparent;color:#202124;min-height:44px;max-height:calc(7.5em + 24px);line-height:1.5;overflow-y:auto}.merchant-chat-window-send-button{width:36px;height:36px;display:flex;align-items:center;justify-content:center;background-color:#c6f4d6;color:#1e8e3e;border:none;border-radius:50%;cursor:pointer;transition:background-color .2s;flex-shrink:0;padding:0;margin-right:4px}.merchant-chat-window-send-button:hover:not(:disabled){background-color:#b0edc0}.merchant-chat-window-send-button:disabled{background-color:#e0e0e0;color:#9e9e9e;cursor:not-allowed}.ticket-note-modal-backdrop{position:fixed;inset:0;background-color:#00000080;z-index:1000;display:flex;align-items:center;justify-content:center}.ticket-note-modal{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);width:600px;max-width:90vw;max-height:80vh;background-color:#fff;border-radius:12px;box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a;z-index:1001;display:flex;flex-direction:column;animation:fadeIn .2s ease-out}.ticket-note-modal-header{display:flex;justify-content:space-between;align-items:center;padding:24px;border-bottom:1px solid #e5e7eb}.ticket-note-modal-header-left{display:flex;align-items:center;gap:12px}.ticket-note-modal-title{font-size:20px;font-weight:600;color:#111827;margin:0}.ticket-note-modal-subtitle{font-size:13px;color:#6b7280;margin:4px 0 0}.ticket-note-modal-close-button{padding:8px;background-color:transparent;border:none;color:#6b7280;cursor:pointer;border-radius:6px;transition:background-color .2s}.ticket-note-modal-close-button:hover{background-color:#f3f4f6}.ticket-note-modal-content{flex:1;overflow-y:auto;padding:24px}.ticket-note-modal-add-note-button{width:100%;display:flex;align-items:center;justify-content:center;gap:8px;padding:12px;background-color:#3b82f6;color:#fff;border:none;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;transition:background-color .2s;margin-bottom:24px}.ticket-note-modal-add-note-button:hover{background-color:#2563eb}.ticket-note-modal-add-note-form{margin-bottom:24px}.ticket-note-modal-note-textarea{width:100%;padding:12px;border:1px solid #e5e7eb;border-radius:8px;font-size:14px;resize:vertical;outline:none;font-family:inherit;color:#202124;margin-bottom:12px}.ticket-note-modal-note-textarea:focus{border-color:#3b82f6}.ticket-note-modal-add-note-actions{display:flex;gap:12px;justify-content:flex-end}.ticket-note-modal-cancel-button{padding:8px 16px;background-color:#f3f4f6;color:#374151;border:none;border-radius:6px;font-size:14px;font-weight:500;cursor:pointer;transition:background-color .2s}.ticket-note-modal-cancel-button:hover{background-color:#e5e7eb}.ticket-note-modal-save-button{display:flex;align-items:center;gap:6px;padding:8px 16px;background-color:#3b82f6;color:#fff;border:none;border-radius:6px;font-size:14px;font-weight:500;cursor:pointer;transition:background-color .2s}.ticket-note-modal-save-button:hover:not(:disabled){background-color:#2563eb}.ticket-note-modal-save-button:disabled{background-color:#9ca3af;cursor:not-allowed}.ticket-note-modal-notes-list{min-height:200px}.ticket-note-modal-empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px 20px;text-align:center}.ticket-note-modal-empty-text{margin-top:16px;font-size:16px;font-weight:500;color:#6b7280}.ticket-note-modal-empty-subtext{margin-top:8px;font-size:14px;color:#9ca3af}.ticket-note-modal-notes-header{font-size:14px;font-weight:600;color:#374151;margin-bottom:16px}.ticket-note-modal-note-card{padding:16px;background-color:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;margin-bottom:12px}.ticket-note-modal-note-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.ticket-note-modal-note-author{font-size:13px;font-weight:600;color:#374151}.ticket-note-modal-note-time{font-size:12px;color:#9ca3af}.ticket-note-modal-note-content{font-size:14px;color:#4b5563;line-height:1.5;margin:0;white-space:pre-wrap}.ticket-note-modal-footer{padding:16px 24px;background-color:#fef3c7;border-top:1px solid #e5e7eb;border-bottom-left-radius:12px;border-bottom-right-radius:12px}.ticket-note-modal-footer-text{margin:0;font-size:13px;color:#92400e;text-align:center}.support-dashboard-outer-container{display:flex;height:100vh;width:100%;overflow:hidden;background-color:#fff}.support-dashboard-main-container{display:flex;flex-direction:column;flex:1;height:100vh;overflow:hidden}.support-dashboard-content-area{display:flex;flex:1;overflow:hidden}.support-dashboard-ticket-sidebar{width:320px;min-width:280px;max-width:400px;height:100%;flex-shrink:0}.support-dashboard-chat-content{flex:1;height:100%;overflow:hidden}.support-dashboard-notes-panel{width:400px;min-width:350px;max-width:500px;height:100%;flex-shrink:0}.support-dashboard-socket-status{position:fixed;bottom:24px;right:24px;padding:6px 14px;border-radius:16px;color:#fff;font-size:12px;font-weight:500;box-shadow:0 2px 8px #00000026;z-index:100;display:flex;align-items:center;gap:6px}.support-dashboard-socket-status.connected{background-color:#10b981}.support-dashboard-socket-status.disconnected{background-color:#ef4444}.rtm-overlay{position:fixed;inset:0;background-color:#00000080;display:flex;align-items:center;justify-content:center;z-index:9999;padding:1rem;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);animation:rtm-fade-in .2s ease-in-out}@keyframes rtm-fade-in{0%{opacity:0}to{opacity:1}}.rtm-modal{display:flex;flex-direction:column;width:100%;max-width:700px;height:90vh;background-color:#fff;border-radius:12px;box-shadow:0 20px 60px #0000004d;overflow:hidden;animation:rtm-slide-up .3s ease-out}@keyframes rtm-slide-up{0%{transform:translateY(30px);opacity:0}to{transform:translateY(0);opacity:1}}.rtm-header{display:flex;align-items:center;justify-content:space-between;padding:1.5rem;border-bottom:1px solid #e5e7eb;background-color:#f9fafb;flex-shrink:0;gap:1rem}.rtm-title-container{flex:1;min-width:0}.rtm-title{margin:0;font-size:1.5rem;font-weight:600;color:#1f2937;line-height:1.2}.rtm-ticket-number{margin:.25rem 0 0;font-size:.875rem;color:#6b7280}.rtm-close-button{display:flex;align-items:center;justify-content:center;width:40px;height:40px;padding:0;background-color:transparent;border:none;color:#6b7280;cursor:pointer;border-radius:6px;transition:all .2s ease-in-out;flex-shrink:0}.rtm-close-button:hover:not(:disabled){background-color:#e5e7eb;color:#1f2937}.rtm-close-button:active:not(:disabled){background-color:#d1d5db}.rtm-close-button:disabled{opacity:.5;cursor:not-allowed}.rtm-content-wrapper{flex:1;overflow-y:auto;overflow-x:hidden;padding:1.5rem;background-color:#fff}.rtm-content-wrapper::-webkit-scrollbar{width:8px}.rtm-content-wrapper::-webkit-scrollbar-track{background:transparent}.rtm-content-wrapper::-webkit-scrollbar-thumb{background-color:#d1d5db;border-radius:4px;transition:background-color .2s ease-in-out}.rtm-content-wrapper::-webkit-scrollbar-thumb:hover{background-color:#9ca3af}.rtm-content{width:100%}.rtm-instruction{margin:0 0 1.5rem;font-size:.95rem;color:#4b5563;line-height:1.6;padding:1rem;background-color:#f0f4f8;border-left:4px solid #3b82f6;border-radius:6px}.rtm-qa-container{display:flex;flex-direction:column;gap:1.5rem;margin-bottom:1.5rem}.rtm-qa-pair{padding:1.25rem;background-color:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;transition:all .2s ease-in-out}.rtm-qa-pair:hover{border-color:#d1d5db;background-color:#fafbfc}.rtm-qa-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:1rem;gap:1rem}.rtm-qa-title{margin:0;font-size:1rem;font-weight:600;color:#1f2937}.rtm-remove-button{display:flex;align-items:center;justify-content:center;width:32px;height:32px;padding:0;background-color:#fee2e2;border:1px solid #fecaca;color:#dc2626;cursor:pointer;border-radius:6px;transition:all .2s ease-in-out;flex-shrink:0}.rtm-remove-button:hover:not(:disabled){background-color:#fca5a5;border-color:#f87171}.rtm-remove-button:active:not(:disabled){background-color:#f87171}.rtm-remove-button:disabled{opacity:.5;cursor:not-allowed}.rtm-form-group{display:flex;flex-direction:column;gap:.5rem;margin-bottom:1rem}.rtm-form-group:last-child{margin-bottom:0}.rtm-label{font-size:.875rem;font-weight:600;color:#1f2937;display:block}.rtm-textarea{padding:.75rem;border:1px solid #d1d5db;border-radius:6px;font-size:.95rem;font-family:inherit;color:#1f2937;resize:vertical;transition:all .2s ease-in-out;min-height:80px;line-height:1.5;background-color:#fff}.rtm-textarea:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a;background-color:#f8fbff}.rtm-textarea:disabled{background-color:#f3f4f6;color:#9ca3af;cursor:not-allowed}.rtm-textarea.rtm-error{border-color:#dc2626}.rtm-textarea.rtm-error:focus{box-shadow:0 0 0 3px #dc26261a}.rtm-error-message{font-size:.8rem;color:#dc2626;font-weight:500;margin-top:.25rem}.rtm-add-more-section{display:flex;justify-content:center;margin-top:1.5rem;padding-top:1.5rem;border-top:1px solid #e5e7eb}.rtm-add-button{display:inline-flex;align-items:center;justify-content:center;gap:.5rem;padding:.75rem 1.5rem;background-color:#3b82f6;border:none;border-radius:6px;font-size:.95rem;font-weight:500;color:#fff;cursor:pointer;transition:all .2s ease-in-out}.rtm-add-button:hover:not(:disabled){background-color:#2563eb;box-shadow:0 4px 12px #3b82f64d;transform:translateY(-1px)}.rtm-add-button:active:not(:disabled){background-color:#1d4ed8;transform:translateY(0)}.rtm-add-button:disabled{opacity:.6;cursor:not-allowed}.rtm-footer{display:flex;align-items:center;justify-content:flex-end;gap:1rem;padding:1.5rem;border-top:1px solid #e5e7eb;background-color:#f9fafb;flex-shrink:0}.rtm-button{padding:.75rem 1.5rem;border:none;border-radius:6px;font-size:.95rem;font-weight:500;cursor:pointer;transition:all .2s ease-in-out;display:inline-flex;align-items:center;justify-content:center;gap:.5rem;min-width:120px;white-space:nowrap}.rtm-button:disabled{opacity:.6;cursor:not-allowed}.rtm-button-cancel{background-color:#e5e7eb;color:#1f2937}.rtm-button-cancel:hover:not(:disabled){background-color:#d1d5db}.rtm-button-cancel:active:not(:disabled){background-color:#9ca3af}.rtm-button-submit{background-color:#10b981;color:#fff}.rtm-button-submit:hover:not(:disabled){background-color:#059669;box-shadow:0 4px 12px #10b9814d;transform:translateY(-1px)}.rtm-button-submit:active:not(:disabled){background-color:#047857;transform:translateY(0)}.rtm-spinner{display:inline-block;width:14px;height:14px;border:2px solid rgba(255,255,255,.3);border-top:2px solid #ffffff;border-radius:50%;animation:rtm-spin .8s linear infinite}@keyframes rtm-spin{to{transform:rotate(360deg)}}@media(max-width:640px){.rtm-overlay{padding:.5rem}.rtm-modal{max-width:100%;height:95vh}.rtm-header{padding:1rem}.rtm-title{font-size:1.25rem}.rtm-content-wrapper{padding:1rem}.rtm-footer{flex-direction:column;gap:.75rem}.rtm-button{width:100%;min-width:unset}.rtm-qa-pair{padding:1rem}.rtm-instruction{font-size:.875rem}.rtm-form-group{gap:.4rem}.rtm-textarea{font-size:.9rem;padding:.6rem}.rtm-add-button{width:100%}}@media(max-width:480px){.rtm-title{font-size:1.1rem}.rtm-ticket-number{font-size:.8rem}.rtm-header{padding:.75rem;gap:.5rem}.rtm-close-button{width:36px;height:36px}.rtm-button{padding:.6rem 1rem;font-size:.875rem}.rtm-qa-title{font-size:.9rem}.rtm-remove-button{width:28px;height:28px}}.rtm-button:focus-visible,.rtm-remove-button:focus-visible,.rtm-close-button:focus-visible,.rtm-add-button:focus-visible{outline:2px solid #3b82f6;outline-offset:2px}.rtm-textarea:focus-visible{outline:none}@media print{.rtm-overlay{display:none}}*{margin:0;padding:0;box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background-color:#f8fafc;color:#1e293b;width:100%;overflow-x:hidden}.app{min-height:100vh;width:100%;display:flex;flex-direction:column}svg{display:block;flex-shrink:0}button svg{pointer-events:none}.loading-container{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100vh;gap:1rem}.loading-spinner{width:40px;height:40px;border:4px solid #e2e8f0;border-top:4px solid #3b82f6;border-radius:50%;animation:spin 1s linear infinite}.login-container{min-height:100vh;display:flex;align-items:center;justify-content:center;background:#fff;padding:1rem}.login-card{background:#fff;border-radius:16px;box-shadow:0 25px 50px -12px #00000040;padding:2rem;width:100%;max-width:400px;border:1px solid #e5e7eb}.login-loading-page{min-height:100vh;width:100vw;display:flex;align-items:center;justify-content:center;background:#fff;padding:1rem}.login-loading-modal{background:#fff;border-radius:16px;box-shadow:0 25px 50px -12px #00000040;padding:3rem 2.5rem;width:100%;max-width:450px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:1.5rem;border:1px solid #e5e7eb}.login-loading-icon-wrapper{width:80px;height:80px;border-radius:50%;background:linear-gradient(135deg,#667eea,#764ba2);display:flex;align-items:center;justify-content:center;margin-bottom:.5rem}.login-loading-spinner{width:40px;height:40px;color:#fff;animation:spin 1s linear infinite}.login-loading-modal h1{font-size:2rem;font-weight:700;color:#1e293b;margin:0}.login-loading-modal p{color:#64748b;font-size:1rem;margin:0;line-height:1.5}.login-header{text-align:center;margin-bottom:2rem}.login-icon{width:48px;height:48px;color:#3b82f6;margin-bottom:1rem}.login-header h1{font-size:1.875rem;font-weight:700;color:#1e293b;margin-bottom:.5rem}.login-header p{color:#64748b;font-size:.875rem}.login-form{display:flex;flex-direction:column;gap:1.5rem}.form-group label{font-weight:500;color:#374151;font-size:.875rem}.input-wrapper{position:relative;display:flex;align-items:center}.input-icon{position:absolute;left:12px;width:18px;height:18px;color:#6b7280;z-index:1}.form-group input{padding:.75rem .75rem .75rem 3rem;border:1px solid #d1d5db;border-radius:6px;font-size:1rem;color:#1e293b;transition:border-color .15s ease-in-out,box-shadow .15s ease-in-out;width:100%}.form-group input:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}.login-button{background:#3b82f6;color:#fff;border:none;padding:.75rem 1rem;border-radius:6px;font-size:1rem;font-weight:500;cursor:pointer;transition:background-color .15s ease-in-out}.login-button:hover:not(:disabled){background:#2563eb}.login-button:disabled{background:#9ca3af;cursor:not-allowed}.error-message{display:flex;align-items:center;gap:.5rem;padding:.75rem;background:#fef2f2;border:1px solid #fecaca;border-radius:6px;color:#dc2626;font-size:.875rem}.error-icon{width:16px;height:16px;flex-shrink:0}.demo-credentials{margin-top:2rem;padding-top:1rem;border-top:1px solid #e5e7eb;text-align:center}.demo-credentials h3{font-size:.875rem;font-weight:600;color:#374151;margin-bottom:.5rem}.demo-credentials p{font-size:.75rem;color:#6b7280;margin:.25rem 0}.logout-page{min-height:100vh;width:100vw;display:flex;align-items:center;justify-content:center;background:#fff;padding:1rem}.logout-modal{background:#fff;border-radius:16px;box-shadow:0 25px 50px -12px #00000040;padding:3rem 2.5rem;width:100%;max-width:450px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:1.5rem;border:1px solid #e5e7eb}.logout-icon-wrapper{width:80px;height:80px;border-radius:50%;background:linear-gradient(135deg,#667eea,#764ba2);display:flex;align-items:center;justify-content:center;margin-bottom:.5rem}.logout-icon{width:40px;height:40px;color:#fff}.logout-modal h1{font-size:2rem;font-weight:700;color:#1e293b;margin:0}.logout-modal p{color:#64748b;font-size:1rem;margin:0;line-height:1.5}.login-again-button{display:flex;align-items:center;justify-content:center;gap:.5rem;background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border:none;padding:.875rem 2rem;border-radius:8px;font-size:1rem;font-weight:600;cursor:pointer;transition:transform .15s ease-in-out,box-shadow .15s ease-in-out;margin-top:1rem}.login-again-button:hover{transform:translateY(-2px);box-shadow:0 10px 25px -5px #667eea66}.login-again-button:active{transform:translateY(0)}.login-again-button svg{width:20px;height:20px}.main-layout{display:flex;height:100vh;width:100vw;background:#f8fafc;overflow:hidden}.layout-sidebar{width:680px;min-width:680px;max-width:680px;border-right:1px solid #e2e8f0;background:#fff;overflow:hidden;flex-shrink:0}.layout-main{flex:1;display:flex;flex-direction:column;background:#f8fafc;min-width:0;overflow:hidden;width:calc(100vw - 480px)}.welcome-screen{display:flex;align-items:center;justify-content:center;height:100%;width:100%;padding:3rem;background:linear-gradient(135deg,#f8fafc,#e2e8f0)}.welcome-content{text-align:center;max-width:600px}.welcome-icon{font-size:5rem;margin-bottom:1.5rem;filter:drop-shadow(0 4px 8px rgba(0,0,0,.1))}.welcome-content h2{font-size:2.5rem;font-weight:700;color:#1e293b;margin-bottom:1.2rem;background:linear-gradient(135deg,#3b82f6,#8b5cf6);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}.welcome-content p{color:#64748b;font-size:1.2rem;line-height:1.6;margin-bottom:2.5rem;font-weight:400}.welcome-stats{display:flex;justify-content:center;gap:2rem;margin-top:2rem}.stat-item{display:flex;flex-direction:column;align-items:center;padding:1.5rem;background:#fff;border-radius:12px;box-shadow:0 4px 6px -1px #0000001a;min-width:100px;border:1px solid #e2e8f0;transition:transform .15s ease-in-out}.stat-item:hover{transform:translateY(-2px);box-shadow:0 8px 25px -8px #00000026}.stat-number{font-size:2.5rem;font-weight:700;color:#3b82f6;margin-bottom:.5rem}.stat-label{font-size:.9rem;color:#6b7280;font-weight:500;text-transform:uppercase;letter-spacing:.05em}.ticket-card.selected{border-left-color:#3b82f6!important;background:#f0f9ff;box-shadow:0 4px 6px -1px #0000001a,0 0 0 1px #3b82f6}.dashboard{height:100vh;width:100%;background:#fff;display:flex;flex-direction:column}.dashboard-header{background:#fff;border-bottom:1px solid #e2e8f0;padding:1.25rem 1.5rem;box-shadow:0 1px 3px #0000001a;flex-shrink:0;width:100%}.header-content{display:flex;justify-content:space-between;align-items:center;width:100%}.header-content h1{font-size:1.5rem;font-weight:700;color:#1e293b}.user-info{display:flex;align-items:center;gap:1rem}.user-avatar{width:40px;height:40px;border-radius:50%;background:#3b82f6;display:flex;align-items:center;justify-content:center;color:#fff;font-size:1.1rem;flex-shrink:0}.user-name{font-weight:500;color:#374151;font-size:.95rem}.logout-button{display:flex;align-items:center;gap:.5rem;padding:.6rem 1rem;background:#ef4444;color:#fff;border:none;border-radius:6px;cursor:pointer;font-size:.85rem;transition:background-color .15s ease-in-out;flex-shrink:0}.logout-button:hover{background:#dc2626}.dashboard-content{flex:1;padding:1.5rem;overflow:hidden;max-height:calc(100vh - 90px);width:100%}.filters-section{background:#fff;border-radius:8px;padding:1.25rem;margin-bottom:1.5rem;box-shadow:0 1px 3px #0000001a;border:1px solid #f1f5f9}.search-box{position:relative;margin-bottom:1rem}.search-icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);width:18px;height:18px;color:#6b7280}.search-box input{width:100%;padding:.8rem .8rem .8rem 3rem;border:1px solid #d1d5db;border-radius:6px;font-size:.95rem;color:#1e293b;background:#fafbfc}.search-box input:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a;background:#fff}.filters{display:flex;gap:1rem;flex-wrap:wrap;align-items:center}.filter-group{display:flex;align-items:center;gap:.5rem}.filter-icon{width:18px;height:18px;color:#6b7280}.filter-group select{padding:.6rem .8rem;border:1px solid #d1d5db;border-radius:6px;background:#fff;cursor:pointer;font-size:.9rem;color:#374151}.filter-group select:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}.tickets-section h2{font-size:1.3rem;font-weight:600;color:#1e293b;margin-bottom:1rem}.empty-state{text-align:center;padding:3rem;background:#fff;border-radius:8px;box-shadow:0 1px 3px #0000001a}.empty-icon{width:64px;height:64px;color:#9ca3af;margin-bottom:1rem}.empty-state h3{font-size:1.125rem;font-weight:600;color:#374151;margin-bottom:.5rem}.empty-state p{color:#6b7280}.tickets-grid{display:grid;grid-template-columns:1fr;gap:1.25rem;max-height:calc(100vh - 320px);overflow-y:auto;padding-right:.5rem;margin-right:-.5rem}.tickets-grid::-webkit-scrollbar{width:8px}.tickets-grid::-webkit-scrollbar-track{background:transparent}.tickets-grid::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:4px;border:2px solid white}.tickets-grid::-webkit-scrollbar-thumb:hover{background:#94a3b8}.ticket-card{background:#fff;border-radius:10px;padding:1.25rem;border-left:4px solid transparent;box-shadow:0 1px 3px #0000001a;cursor:pointer;transition:all .15s ease-in-out;border:1px solid #f1f5f9}.ticket-card:hover{box-shadow:0 4px 6px -1px #0000001a;transform:translateY(-1px);border-color:#e2e8f0}.ticket-card.open{border-left-color:#f59e0b}.ticket-card.in-progress{border-left-color:#3b82f6}.ticket-card.resolved{border-left-color:#10b981}.ticket-card.closed{border-left-color:#6b7280}.ticket-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem}.ticket-priority,.ticket-status{display:flex;align-items:center;gap:.3rem;font-size:.8rem;font-weight:600;text-transform:uppercase;letter-spacing:.025em}.priority-icon,.status-icon{width:14px;height:14px}.priority-text.urgent,.priority-text.high{color:#dc2626}.priority-text.medium{color:#f59e0b}.priority-text.low{color:#10b981}.status-text.open{color:#f59e0b}.status-text.in-progress{color:#3b82f6}.status-text.resolved,.status-text.closed{color:#10b981}.ticket-content{margin-bottom:1rem}.ticket-title{font-size:1.1rem;font-weight:600;color:#1e293b;margin-bottom:.6rem;line-height:1.3}.ticket-description{color:#64748b;font-size:.9rem;line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-footer{display:flex;justify-content:space-between;align-items:flex-end;margin-bottom:1rem}.customer-info{display:flex;flex-direction:column;gap:.3rem}.customer-name{font-weight:500;color:#374151;font-size:.9rem}.customer-email{color:#6b7280;font-size:.8rem}.ticket-meta{text-align:right}.ticket-date{color:#6b7280;font-size:.8rem}.ticket-tags{display:flex;gap:.5rem;flex-wrap:wrap}.tag{background:#e2e8f0;color:#475569;padding:.3rem .6rem;border-radius:12px;font-size:.75rem;font-weight:500}.chat-container{display:flex;flex-direction:column;height:100vh;width:100%;background:#f8fafc}.chat-error{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100vh;gap:1rem}.chat-error button{background:#3b82f6;color:#fff;border:none;padding:.75rem 1.5rem;border-radius:6px;cursor:pointer}.chat-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100vh;gap:1rem}.chat-loading h2{color:#6b7280;margin:0}.chat-header{background:#fff;border-bottom:1px solid #e2e8f0;padding:1rem 2rem;display:flex;justify-content:space-between;align-items:center;box-shadow:0 1px 3px #0000001a}.chat-header-left{display:flex;align-items:center;gap:1rem}.back-button{display:flex;align-items:center;justify-content:center;width:40px;height:40px;border:none;background:#f1f5f9;border-radius:50%;cursor:pointer;transition:background-color .15s ease-in-out}.back-button:hover{background:#e2e8f0}.ticket-info h1{font-size:1.25rem;font-weight:600;color:#1e293b;margin-bottom:.25rem}.ticket-meta{display:flex;gap:1rem;font-size:.875rem}.customer-name{color:#374151;font-weight:500}.ticket-id{color:#6b7280}.chat-header-right{display:flex;align-items:center;gap:1rem}.status-controls{display:flex;gap:.5rem}.close-ticket-btn{display:flex;align-items:center;gap:.5rem;background:#ef4444;color:#fff;border:none;padding:.5rem .75rem;border-radius:6px;font-size:.75rem;font-weight:600;cursor:pointer;transition:all .2s ease}.close-ticket-btn:hover{background:#dc2626;transform:translateY(-1px);box-shadow:0 4px 8px #ef44444d}.close-ticket-btn svg{width:14px;height:14px}.status-indicator,.priority-indicator{display:flex;align-items:center;gap:.25rem;padding:.25rem .5rem;border-radius:12px;color:#fff;font-size:.75rem;font-weight:600}.status-select{padding:.5rem;border:1px solid #d1d5db;border-radius:6px;background:#fff;cursor:pointer}.more-actions{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border:none;background:#f1f5f9;border-radius:50%;cursor:pointer}.chat-messages{flex:1;overflow-y:auto;padding:1rem 2rem;display:flex;flex-direction:column;gap:1rem}.message{display:flex;gap:.75rem;max-width:70%}.message.agent{align-self:flex-end;flex-direction:row-reverse}.message.customer{align-self:flex-start}.message-avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0}.agent-avatar{background:#3b82f6;color:#fff;font-size:1rem}.customer-avatar{background:#10b981;color:#fff;font-size:1rem}.message-content{flex:1}.message.agent .message-content{text-align:right}.message-header{display:flex;align-items:center;gap:.5rem;margin-bottom:.25rem;font-size:.75rem;color:#6b7280}.message.agent .message-header{justify-content:flex-end}.sender-name{font-weight:500}.message-text{background:#fff;padding:.75rem 1rem;border-radius:12px;box-shadow:0 1px 2px #0000000d;line-height:1.5}.message.agent .message-text{background:#3b82f6;color:#fff}.typing{opacity:.7}.typing-indicator{display:flex;align-items:center;gap:.25rem;padding:.75rem 1rem;background:#fff;border-radius:12px;box-shadow:0 1px 2px #0000000d}.typing-indicator span{width:6px;height:6px;background:#9ca3af;border-radius:50%;animation:typing 1.4s infinite ease-in-out}.typing-indicator span:nth-child(1){animation-delay:-.32s}.typing-indicator span:nth-child(2){animation-delay:-.16s}@keyframes typing{0%,80%,to{transform:scale(.8);opacity:.5}40%{transform:scale(1);opacity:1}}.chat-input-form{background:#fff;border-top:1px solid #e2e8f0;padding:1.5rem 2rem;box-shadow:0 -1px 3px #0000001a;position:sticky;bottom:0;z-index:10}.chat-input-container{display:flex;align-items:center;gap:.75rem;max-width:900px;margin:0 auto;background:#f8fafc;padding:.5rem;border-radius:24px;border:1px solid #e2e8f0;transition:border-color .15s ease-in-out,box-shadow .15s ease-in-out}.chat-input-container:focus-within{border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}.attachment-button{display:flex;align-items:center;justify-content:center;width:40px;height:40px;border:none;background:#fff;border-radius:50%;cursor:pointer;transition:all .15s ease-in-out;color:#6b7280;box-shadow:0 1px 2px #0000000d;flex-shrink:0}.attachment-button:hover{background:#f1f5f9;color:#374151;transform:scale(1.05)}.attachment-button svg{width:20px;height:20px}.chat-input{flex:1;padding:.75rem 1rem;border:none;background:#fff;border-radius:18px;font-size:1rem;color:#1e293b;outline:none;transition:all .15s ease-in-out;box-shadow:0 1px 2px #0000000d;min-height:40px;line-height:1.4}.chat-input::placeholder{color:#9ca3af}.chat-input:focus{background:#fff;box-shadow:0 2px 4px #0000001a}.send-button{display:flex;align-items:center;justify-content:center;width:40px;height:40px;border:none;background:#3b82f6;color:#fff;border-radius:50%;cursor:pointer;transition:all .15s ease-in-out;box-shadow:0 2px 4px #3b82f633;flex-shrink:0}.send-button:hover:not(:disabled){background:#2563eb;transform:scale(1.05);box-shadow:0 4px 8px #3b82f64d}.send-button:disabled{background:#9ca3af;cursor:not-allowed;transform:none;box-shadow:none}.send-button svg{width:18px;height:18px}@media(max-width:1200px){.layout-sidebar{width:440px;min-width:440px;max-width:440px}.layout-main{width:calc(100vw - 440px)}.welcome-content h2{font-size:2.2rem}.welcome-stats{gap:1.5rem}.stat-item{padding:1.2rem;min-width:90px}}@media(max-width:1024px){.layout-sidebar{width:400px;min-width:400px;max-width:400px}.layout-main{width:calc(100vw - 400px)}.dashboard-content{padding:1.2rem}.welcome-content h2{font-size:2rem}.welcome-content p{font-size:1.1rem}}@media(max-width:768px){.main-layout{flex-direction:column;height:100vh;width:100vw}.layout-sidebar{width:100vw;min-width:unset;max-width:unset;height:45vh;border-right:none;border-bottom:1px solid #e2e8f0}.layout-main{height:55vh;width:100vw;min-height:0}.dashboard-content{padding:1rem;max-height:calc(45vh - 90px)}.tickets-grid{max-height:calc(45vh - 220px)}.welcome-screen{padding:2rem}.welcome-content h2{font-size:1.8rem}.welcome-content p{font-size:1rem}.welcome-stats{flex-direction:row;gap:1rem}.stat-item{min-width:70px;padding:1rem}.stat-number{font-size:1.8rem}.dashboard-header{padding:1rem}.header-content h1{font-size:1.3rem}.user-name{display:none}.user-avatar{width:36px;height:36px;font-size:1rem}.logout-button{padding:.5rem .8rem;font-size:.8rem}.filters-section{padding:1rem;margin-bottom:1rem}.search-box{margin-bottom:.8rem}.filters{flex-direction:column;gap:.8rem}.filter-group{justify-content:space-between;width:100%}.filter-group select{flex:1;margin-left:.5rem}.chat-header{padding:.75rem 1rem}.chat-header-left{flex:1;min-width:0}.ticket-info h1{font-size:1rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-header-right{flex-shrink:0}.status-controls{display:none}.chat-messages{padding:.75rem}.message{max-width:90%}.chat-input-form{padding:.75rem}.chat-input-container{gap:.5rem;padding:.375rem;border-radius:20px}.attachment-button,.send-button{width:36px;height:36px}.attachment-button svg,.send-button svg{width:16px;height:16px}.chat-input{font-size:.95rem;padding:.625rem .875rem;min-height:36px}}@media(max-width:480px){.login-container{padding:.5rem}.login-card{padding:1.5rem}.login-loading-modal{padding:2rem 1.5rem;max-width:100%}.login-loading-icon-wrapper{width:64px;height:64px}.login-loading-spinner{width:32px;height:32px}.login-loading-modal h1{font-size:1.5rem}.login-loading-modal p{font-size:.875rem}.logout-modal{padding:2rem 1.5rem;max-width:100%}.logout-icon-wrapper{width:64px;height:64px}.logout-icon{width:32px;height:32px}.logout-modal h1{font-size:1.5rem}.logout-modal p{font-size:.875rem}.layout-sidebar{height:40vh;width:100vw}.layout-main{height:60vh;width:100vw}.dashboard-content{padding:.8rem;max-height:calc(40vh - 80px)}.tickets-grid{gap:1rem;max-height:calc(40vh - 200px)}.ticket-card{padding:1rem}.ticket-header,.ticket-footer{flex-direction:column;align-items:flex-start;gap:.5rem;margin-bottom:.8rem}.welcome-screen{padding:1.5rem}.welcome-content h2{font-size:1.6rem}.welcome-content p{font-size:.95rem;margin-bottom:2rem}.welcome-stats{flex-direction:column;gap:1rem}.stat-item{min-width:80px;padding:1rem}.stat-number{font-size:1.6rem}.stat-label{font-size:.8rem}.header-content h1{font-size:1.1rem}.dashboard-header,.filters-section{padding:.8rem}.search-box input{padding:.7rem .7rem .7rem 2.8rem;font-size:.9rem}.filter-group select{padding:.5rem .6rem;font-size:.85rem}.tickets-section h2{font-size:1.1rem}}.pagination{display:flex;justify-content:space-between;align-items:center;margin-top:2rem;padding:1rem;background:#fff;border-radius:.5rem;border:1px solid #e2e8f0;box-shadow:0 1px 3px #0000001a}.pagination-btn{display:flex;align-items:center;gap:.5rem;padding:.75rem 1rem;border:1px solid #e2e8f0;background:#fff;color:#374151;border-radius:.375rem;cursor:pointer;transition:all .2s;font-size:.875rem;font-weight:500}.pagination-btn:hover:not(:disabled){background:#f3f4f6;border-color:#d1d5db}.pagination-btn:disabled{opacity:.5;cursor:not-allowed;background:#f9fafb}.pagination-info{display:flex;flex-direction:column;align-items:center;gap:.25rem;font-size:.875rem;color:#6b7280}.total-count{font-size:.75rem;color:#9ca3af}.ticket-number{margin-bottom:.5rem}.ticket-number-text{background:#3b82f6;color:#fff;padding:.25rem .5rem;border-radius:.25rem;font-size:.75rem;font-weight:600;text-transform:uppercase}.ticket-category{font-size:.75rem;color:#6b7280;margin-top:.5rem;font-style:italic}.assigned-to{font-size:.75rem;color:#4b5563;margin-top:.25rem}.last-message{background:#f8fafc;border-left:3px solid #3b82f6;padding:.5rem;margin:.5rem 0;border-radius:0 .25rem .25rem 0;font-size:.8rem}.last-message strong{color:#374151}.loading-state,.error-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:3rem;text-align:center;color:#6b7280}.loading-icon,.error-icon{width:3rem;height:3rem;margin-bottom:1rem;opacity:.6}.retry-button{margin-top:1rem;padding:.5rem 1rem;background:#3b82f6;color:#fff;border:none;border-radius:.375rem;cursor:pointer;font-size:.875rem;transition:background-color .2s}.retry-button:hover{background:#2563eb}@media(max-width:768px){.pagination{flex-direction:column;gap:1rem}.pagination-btn{width:100%;justify-content:center}.pagination-info{order:-1}}.notification-overlay{position:fixed;top:0;right:0;width:100%;height:100%;display:flex;justify-content:flex-end;align-items:flex-start;padding:20px;pointer-events:none;z-index:9999}.notification-popup{background:#fff;border-radius:12px;box-shadow:0 10px 25px #00000026;border:1px solid #e2e8f0;width:380px;max-width:90vw;pointer-events:auto;animation:slideInRight .3s ease-out;overflow:hidden}@keyframes slideInRight{0%{transform:translate(100%);opacity:0}to{transform:translate(0);opacity:1}}.notification-header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;background:linear-gradient(135deg,#3b82f6,#1d4ed8);color:#fff}.notification-header h3{margin:0;font-size:16px;font-weight:600;display:flex;align-items:center;gap:8px}.notification-close{background:none;border:none;color:#fff;font-size:24px;cursor:pointer;padding:0;width:30px;height:30px;display:flex;align-items:center;justify-content:center;border-radius:50%;transition:background-color .2s ease}.notification-close:hover{background-color:#ffffff1a}.notification-body{padding:20px}.notification-body h4{margin:0 0 8px;font-size:16px;font-weight:600;color:#1e293b;line-height:1.4}.notification-body p{margin:0 0 12px;font-size:14px;color:#64748b;line-height:1.5}.notification-id{font-size:12px!important;color:#94a3b8!important;font-family:Monaco,Menlo,Ubuntu Mono,monospace;margin-bottom:0!important}.notification-actions{display:flex;gap:8px;padding:16px 20px;background-color:#f8fafc;border-top:1px solid #e2e8f0}.notification-btn{flex:1;padding:8px 16px;border:none;border-radius:6px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s ease}.notification-btn.primary{background-color:#3b82f6;color:#fff}.notification-btn.primary:hover{background-color:#2563eb;transform:translateY(-1px)}.notification-btn.secondary{background-color:#e2e8f0;color:#64748b}.notification-btn.secondary:hover{background-color:#cbd5e1;color:#475569}@media(max-width:480px){.notification-overlay{padding:10px}.notification-popup{width:100%}.notification-actions{flex-direction:column}.notification-btn{flex:none}}.modal-overlay{position:fixed;inset:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:1000;padding:1rem;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.modal-container{background:#fff;border-radius:12px;box-shadow:0 25px 50px -12px #00000040;max-width:500px;width:100%;max-height:90vh;overflow:hidden;animation:modalSlideIn .3s ease-out}@keyframes modalSlideIn{0%{opacity:0;transform:translate3d(0,-20px,0) scale(.95)}to{opacity:1;transform:translateZ(0) scale(1)}}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:1.5rem;border-bottom:1px solid #e2e8f0;background:#f8fafc}.modal-title-container{display:flex;align-items:center;gap:.75rem}.modal-icon{width:24px;height:24px;color:#f59e0b}.modal-title{font-size:1.25rem;font-weight:600;color:#1e293b;margin:0}.modal-close-button{background:none;border:none;padding:.5rem;cursor:pointer;border-radius:6px;color:#64748b;transition:all .2s ease;display:flex;align-items:center;justify-content:center}.modal-close-button:hover{background:#e2e8f0;color:#1e293b}.modal-close-button:disabled{opacity:.5;cursor:not-allowed}.modal-close-button svg{width:20px;height:20px}.modal-content{padding:1.5rem}.modal-info{margin-bottom:1.5rem}.modal-info p{margin-bottom:.5rem;color:#475569;line-height:1.5}.modal-info p:last-child{margin-bottom:0}.modal-info strong{color:#1e293b;font-weight:600}.modal-form{display:flex;flex-direction:column;gap:1.5rem}.form-group{display:flex;flex-direction:column;gap:.5rem}.form-label{font-size:.875rem;font-weight:500;color:#374151}.required{color:#ef4444}.form-textarea{width:100%;padding:.75rem;border:2px solid #e2e8f0;border-radius:8px;font-family:inherit;font-size:.875rem;line-height:1.5;resize:vertical;min-height:100px;transition:all .2s ease}.form-textarea:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}.form-textarea.error{border-color:#ef4444}.form-textarea.error:focus{border-color:#ef4444;box-shadow:0 0 0 3px #ef44441a}.form-textarea:disabled{background:#f8fafc;color:#64748b;cursor:not-allowed}.error-message{font-size:.75rem;color:#ef4444;margin-top:.25rem}.character-count{font-size:.75rem;color:#64748b;text-align:right}.modal-actions{display:flex;gap:.75rem;justify-content:flex-end;padding-top:1rem;border-top:1px solid #e2e8f0}.btn{padding:.75rem 1.5rem;border-radius:8px;font-size:.875rem;font-weight:500;cursor:pointer;transition:all .2s ease;border:none;display:flex;align-items:center;gap:.5rem;justify-content:center;min-width:100px}.btn:disabled{opacity:.6;cursor:not-allowed}.btn-secondary{background:#f1f5f9;color:#475569;border:1px solid #e2e8f0}.btn-secondary:hover:not(:disabled){background:#e2e8f0}.btn-danger{background:#ef4444;color:#fff}.btn-danger:hover:not(:disabled){background:#dc2626}.loading-spinner-small{width:16px;height:16px;border:2px solid rgba(255,255,255,.3);border-top:2px solid white;border-radius:50%;animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@media(max-width:640px){.modal-overlay{padding:.5rem}.modal-container{max-width:100%;margin:0}.modal-header,.modal-content{padding:1rem}.modal-actions{flex-direction:column}.btn{width:100%}}